Shipping and Payment

Shipping

Free Shipping within Germany and to all other countries worldwide (exempt United Kingdom without Northern Ireland) with Deutsche Post DHL

European Union + Northern Ireland + Monaco

There is nothing special you have to be aware of. There are no customs and your local taxes are included in the final price. The items are delivered to your doorstep.

Switzerland

Additional duties, taxes and fees may be paid by you, however not to us, but to your relevant customs and tax authorities. Swiss customers can find info at Swiss Post or Eidgenössische Zollverwaltung or CH.ch.

United Kingdom (exempt Northern Ireland)

Due to Brexit we cannot directly deliver to the United Kingdom. For workarounds, please visit our UK shipping page.

Third-Party countries

If you want your order to be delivered to a Non-European Union country, additional duties, taxes and fees may be paid by you, however not to us, but to its relevant customs and tax authorities. Please check the details with the customs and tax authorities. Further information can be found on the EUROPA-Server and for import taxes at EZT-Online.

Payment

PayPal Payment on Invoice Mastercard Visa American Express SEPA Direct Debiting Sofort Klarna Amazon Pay GiroPay eps Payment Prepayment

Mollie

The following payment methods are offered by our payment provider mollie:

  • giroPay (Germany)
  • eps (Austria)
  • Klarna Pay Later (Belgium, Austria, Germany, Netherlands, Finnland)
  • KBC/CBC (Belgium)
  • Belfius (Belgium)
  • Bancontact (Belgium)
  • iDEAL (Netherlands)
  • Przelewy24 (Poland)
  • Sofort (Europe)

Amazon Pay

With the Amazon service "Amazon Pay" you pay comfortably with the payment data from your Amazon account. The payment is processed via Amazon, we have no access to your payment data. You can also transfer your address data directly from Amazon. The goods can be shipped immediately after ordering.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. The payment is made to Klarna in each case:

The use of the payment method invoice requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of the address and credit check as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. More information and Klarna's terms of use for Germany can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user and for Austria here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/user. General info about Klarna can be found here: www.klarna.com. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and as specified in Klarna's Privacy Policy Germany / Austria.

Paypal (also credit card)

Secure and easy paying via PayPal. You do not need a PayPal account. The dispatch can start right after PayPal payment

Sofortüberweisung

This payment service allows an immediate payment. You need your online bank credentials. The dispatch can start right after payment

Direct Debit (Germany only)

This service is provided by PayPal, however a PayPal account is not required. The dispatch can start immediately.

Credit Cards (VISA, MasterCard, AmericanExpress)

This service is provided by PayPal, however a PayPal account is not required. The dispatch can start immediately.

eps bank transfer / giroPay (Germany / Austria)

Many banks offer a quick transfer via eps (Austria) or giroPay (Germany). The transfer is immediately executed and we can ship the goods immediately. This service is provided by our payment provider mollie. We have no access to your account data.

Prepayment (bank transfer only)

Pay via standard bank transfer in advance. It is very secure, since you do not need to transfer any bank credentials. The dispatch starts after payment receipt. This can last 1-3 days.

Information on delivery times

The days noted in the following list have to be added to the delivery time on the product page, if the item should be delivered abroad.

  • European foreign countries (incl. Switzerland and UK/Ireland) - Additional maximum Time in days: 7
  • Non-European foreign countries (worldwide) - Additional maximum Time in days: 15

If you order more items with one single order for which different delivery times are applicable, we'll ship them alltogether. In this case the highest delivery time of the ordered products is valid.

Information on calculating the delivery date

The period for delivering begins on the next day after the payment was sent by you, when paying per bank transfer. When choosing other payment methods the period for delivering begins on the next day after conclusion of contract and ends with ending of the last day of deadline. Is the last day of the period a Saturday, Sunday or holidays at the delivery location, the period ends on the next work day.