Instructions for cancellation

Consumers are entitled to a right of withdrawal under the following conditions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:


Right of Withdrawal

You have the right to withdraw from this contract within 1 month without giving any reason.

The withdrawal period is 1 month from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (MS SPIRIT HANDELS GmbH & Co. KG, Tel .: +43 1 3480370-12, Email: info@nebelkind.com) by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.


To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.


You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.


Returns can only be sent to the following address:

For shipments from Austria or Interrnational

c/o Nebelkind Returns Hall 1-3
1190 Vienna, Austria

For shipments from Germany:

D-A-Packs GmbH

Am Rain 53

83088 Kiefersfelden



We cover the cost of returning the goods. However, you will either receive a shipping label from us or we will reimburse you for the postage you paid. The decision whether to send a shipping label or reimburse the postage is ours to make.


You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.


Exclusion or premature expiration of the right of withdrawal:

The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, do not belong to a member state of the European Union and whose sole place of residence and delivery address at the time of conclusion of the contract is outside the European Union.


General notes:


Please avoid damaging or soiling the goods. Please return the goods in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.

Please do not return the goods to us freight collect.

Please note that the above items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.


  1. withdrawal form


Boschstraße 54
Halle 1-3
1190 Wien


E-Mail: info@nebelkind.com

"Hereby, I/we () withdraw from the contract concluded by me/us () regarding the purchase of the following goods ()/provision of the following service ()"



Ordered on (*) ____________ / Received on (*) __________________

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for communication on paper